Custom WQData LIVE Dashboards are user-configurable displays to show the most important project information directly on the main screen when a Project is opened. A default Project Dashboard displays on the main screen upon Project creation. To replace with a custom Dashboard, follow the steps below. Navigate to the Project Dashboard drop-down menu located at […]
Articles Tagged: Knowledge Base Software
Dashboard Panels
A WQData LIVE Dashboard contains multiple editable and interactive panels that can be adjusted to optimize display of project information and data. These panels provide project administrators and collaborators with the following: Information regarding the project overview and scope Site information Device and sensor parameters and measurements Information regarding contributors to the project *Note: Before […]
Setup Iridium (SBD) Data Account
All Iridium-enabled X-series loggers must have an active SBD (short-burst data) account in order to send measurement data to WQData LIVE. While NexSens Technology can configure and manage Iridium (SBD) data account plans, users may prefer to set up their own data services. Determine System Data Usage Requirements The following variables affect the amount of […]
Restore an iChart Project File Backup
Each time an iChart project (.icr) file is saved or closed, a backup copy is saved. If the .icr file is inadvertently deleted or corrupted, the project may be recovered by restoring a backup copy of the file. 1. If the corrupted iChart project file is currently running, go to File|Close Project . 2. Navigate to […]
Transfer iChart to a New Computer
To move all iChart files and settings from one PC to another: Identify the location of the software on the existing iChart computer. Generally it will be in one of the following directories. “C:\Program Files\NexSens” for Windows XP machines “C:\Program Files (x86)\NexSens” for Windows Vista and newer machines “C:\Users\Public\NexSens” as the recommended directory for new […]
Send iChart Log Files
During most troubleshooting procedures it is helpful for NexSens to have a copy of the log file created automatically by iChart during operation. This allows the technical support specialist to evaluate the cause of a problem. 1. Select Help | Open Tmp Folder from the iChart menu. 2. Arrange the files by modification date. 3. Locate […]
Dashboard Map Site Marker Colors
Site markers on a WQData LIVE project map will assume one of four possible colors reflecting the current status of the data logger(s) assigned to them: Green Green map markers indicate that all data loggers assigned to the site have a normal status. No user-configured alarms or alerts are currently triggered. Yellow Yellow […]
Why did my FTP data report stop sending?
To prevent scheduling errors that can arise from repeated server connection issues, WQData LIVE will automatically disable any FTP data report that fails to send (5) times consecutively. The owner of the WQData LIVE project will automatically be emailed a notice when this occurs. Re-enable FTP Report Once the FTP/SFTP server credentials in the […]
Send Data to a FTP Server instead of WQData LIVE
Background Information Certain organizations may not be permitted to allow data to reside on a 3rd party cloud server such as WQData LIVE. In these cases cellular X2-series data loggers can be configured to bypass WQData LIVE and transmit their raw XML data files directly to an FTP file server. Notable restrictions of using […]
Verify iSIC/SDL COM Port
NexSens iChart software can communicate directly with data loggers through a PC COM port. If there are multiple COM ports in use on the computer or if a USB-serial adapter is used, the port the data logger is using for communication must be determined. Identify Cable COM Port 1. Open Windows Device Manager. Windows 7 and earlier […]