If a memorized (saved) report is no longer needed, it may be deleted. To delete a saved report: Select the saved report from the REPORT drop-down menu on the WQData LIVE Project Dashboard to load it. Click Customize in the upper-left corner of the report menu to load the report customization settings. Select the Settings tab […]
Articles Tagged: Knowledge Base Software
Update Alarm Contact List
Alarm recipients organized as Groups or individuals can be updated in the Alarms/Alerts configuration menu for active alarms. To update alarm contacts: Navigate to ADMIN | Alarms on the Project Dashboard. Expand the Alarms/Alerts section by clicking on the gray bar (if it is not already showing). Note: When alarms are created, notification […]
‘Buffer size does not match’ error
The ‘buffer size does not match’ error is output in the diagnostic window of iChart during an attempted data upload when the programmed configuration of the iSIC data logger does not match the configuration of the selected logger in the iChart project. This typically occurs when: A configuration change has been made to the […]
Program an iSIC Data Logger
The Setup Device Wizard facilitates the creation and management of an iChart project file. Through the wizard, users can program iSIC data loggers with the appropriate sensor configuration. To access this within an iChart project, navigate to Project | Setup Device Wizard Step 1 – Site Setup Create and name site(s) for the data loggers […]
‘Unexpected File Format’ Error
An ‘unexpected file format’ error in iChart indicates that the project (.icr) file attempting to be opened has an incompatibility with the current version of the software: The .icr file was created with a newer version of iChart than the version of the software trying to open it (most common). The properties of the .icr […]
iChart Desktop Software – FAQ
Administrator Privileges ‘Buffer size does not match’ error ‘Unexpected File Format’ error System Requirements
How To Update the NexSens iChart Software
Navigate to Help | Check for Updates within iChart. If an update is available – a confirmation prompt will appear requesting permission to proceed. Click Yes to begin downloading the update. When the upgrade is finished downloading, click OK and restart iChart as requested. The installation process will begin when iChart restarts. If […]
Adjust Communication Timings
When using a third party USB to serial adapter it may be necessary to alter the communication timing between iChart and the data logger. 1. Open iChart with the current project. 2. Hold down CTRL, ALT, and T to bring up the Communication Timing menu. 3. Select NexSens DN Sensors from the Device field. 4. […]
Run Remote Sensor Detection
WQData LIVE can run a remote sensor detection on an X2 data logger without the need to connect with a configuration cable. Before proceeding, reference the X2 Sensor Detection overview and the Auto-Detection Troubleshooting guide. The detection process will permanently alter the X2 data logger programming. Only attempt sensor detection when adding a new sensor […]
Set Transmission Alerts
Alerts can be configured to notify users when an X2, G2, or iSIC-V2 data logger has missed one or more expected data transmissions to WQData LIVE. Navigate to the WQData LIVE Dashboard for the site in question. Locate the Last Contact Time parameter field for the data logger. Click the notification triangle to bring […]